About the Client

Our client is a globally recognized manufacturer of high-efficiency HVAC/HVAC-R control and monitoring systems. With a strong reputation for innovation, service, and long-term client partnerships, they support customers across the UK and Ireland from their collaborative office in Surrey.

Roles/Responsibilities

• Deliver excellent customer service and proactively gather feedback

• Manage inbound enquiries via phone and email

• Prepare and distribute customer quotations

• Provide admin support to the external sales team

• Process and update customer orders, especially for key accounts

• Coordinate logistics and generate delivery documentation

• Manage urgent delivery requests and resolve logistics issues

• Monitor inventory levels and support stock planning

• Attend sales meetings to align on forecasts and projects

• Maintain CRM/Oracle system records accurately

• Support general office duties, filing, and archiving

Qualifications

• Experience in a customer service or sales support environment

• Excellent organizational and multitasking skills

• Strong attention to detail and accuracy

• Outstanding written and verbal communication

• Professional, confident, and proactive customer approach

• Tech-savvy with Microsoft Office/Google Suite and CRM systems

• Collaborative team player with a proactive work ethic

Benefits

• Competitive salary: £30,000–£35,000 (DOE)

• 23 days annual leave

• Pension scheme

• Additional company benefits

• Inclusive, supportive team culture

• Experience with a global industry leader