About the Client

• Our Client is a global specialist in intelligent control solutions for air conditioning, refrigeration, and heating systems

• Their technology helps businesses improve system performance, reduce energy consumption, and operate more sustainably

• A stable, growing organization with a strong international presence and a collaborative UK team environment

Roles / Responsibilities

• Diagnose and troubleshoot HVACR hardware, software, and connectivity issues

• Provide technical support and guidance to engineers, OEMs, and contractors

• Assist customers with system performance and operational queries

• Work closely with sales teams to recommend appropriate technical solutions

• Act as a technical liaison between customers and international support teams

• Manage and track support cases using CRM systems

• Build long-term, trusted relationships as a key technical contact

Qualifications

• Background in HVACR, thermodynamics, or building controls

• Experience in one of the following roles is highly beneficial:

  • Technical Support Engineer

  • Service or Commissioning Engineer

  • HVACR Engineer seeking an office-based role

  • Applications or Controls Engineer

• Strong problem-solving and analytical skills

• Customer-focused mindset with clear communication skills

• Well-organized with the ability to prioritize effectively

• Comfortable working independently while contributing to a team environment

• Positive attitude and eagerness to learn new technologies

Benefits

• Competitive base salary (£35,000–£40,000)

• 22 days holiday plus bank holidays and Christmas shutdown

• Flexi-time and time off in lieu

• Pension scheme

• Life assurance and critical illness cover

• Income protection

• Health cash plan

• Employee assistance programme

• Long-term stability with a growing global business

• Exposure to innovative, energy-efficient HVACR technologies

• Supportive, small-team environment where your input is valued

If you’re looking to combine technical HVACR expertise with customer interaction in a forward-thinking and growing organization, reach out directly to Gabriella Maartens at g.maartens@totaco.net for a confidential conversation.