About the Client:

Our Client is a leading provider of professional office cleaning services in Central London, with over 25 years of industry experience and nearly 700 staff. Their reputation is built on exceptional service delivery, responsive management, and outstanding client retention. Their offering spans daily cleaning to specialist pest control, tailored to meet the unique needs of diverse commercial clients.

Roles/Responsibilities

• Manage and grow a portfolio of key accounts across contract cleaning, window cleaning, and pest control

• Act as the primary point of contact for clients, ensuring exceptional service delivery and responsiveness

• Collaborate with internal operations teams to meet and exceed service level expectations

• Identify opportunities for upselling and cross-selling within existing contracts

• Conduct regular client meetings and present detailed business reviews to both clients and senior leadership

• Monitor service standards and implement improvements to enhance client satisfaction

• Support new business development within your region

Qualifications

• 1–2 years’ experience in the contract cleaning, window cleaning, or pest control industries

• Strong communication and relationship management skills

• Proven ability to grow key accounts and identify additional revenue streams

• Customer-focused with strong problem-solving capabilities

• Familiarity with the Central London (West End) commercial property market

Benefits

• Competitive salary based on experience

• Performance-based incentives

• Company benefits package

• Opportunity to work for a respected, long-established business with a strong client base

• Career growth opportunities within a supportive team environment

Looking to advance your career in facilities services account management? Apply now to join our client’s high-performing team in the heart of London.