Sales Support Coordinator

Location: Surrey – In Office Role
Job Type: Fixed Term Contract (18 months – Maternity Cover)
Salary: £30-£35K (DOE) + 23 days holiday + pension + additional benefits

About My Client:

My client is an international organization and recognized market leader in the design and manufacture of high-efficiency HVAC/ HVAC-R control and monitoring solutions. 

Operating globally, the business supports customers throughout the UK and Ireland with a strong focus on innovation, service excellence, and long-term partnerships.

The Opportunity

This is an exciting opportunity to join a collaborative and customer-focused Sales Support team that plays a vital role in delivering exceptional service to customers while supporting sales, operations, finance, and technical teams.

The Sales Support Coordinator will be responsible for managing customer communications, coordinating orders and logistics, processing quotations, and providing day-to-day administrative support to the sales function. This role is central to ensuring smooth operations and an outstanding customer experience.

Key Responsibilities

• Deliver a consistently high level of customer service and proactively seek customer feedback

• Manage customer enquiries via email and telephone

• Prepare, manage, and distribute quotations

• Provide administrative support to the external sales team

• Process, manage, and review customer orders, providing updates to key strategic accounts

• Generate delivery documentation and coordinate logistics partners to meet deadlines

• Handle urgent requests, expedites, and resolve delivery issues

• Monitor inventory levels and support stock planning to meet forecast demand

• Attend regular sales meetings to stay informed on projects, pipelines, and forecasts

• Maintain accurate customer records within Oracle/CRM systems

• Work to agreed KPIs and quality standards

• Support general office administration, filing, and archiving

About You

• Experience within a customer service or sales support environment

• Strong organisational skills with the ability to manage multiple tasks simultaneously

• High attention to detail and accuracy

• Excellent written and verbal communication skills

• Confident, professional, and proactive approach to customers and suppliers

• Strong IT literacy, including Microsoft Office/Google Suite and CRM/database systems

• Positive team player with a strong work ethic and willingness to go the extra mile

What’s on Offer

• £30-£35K (DOE)

• 23 days holiday

• Pension scheme

• Additional benefits

• Supportive and collaborative working environment

• Opportunity to gain experience within a global, market-leading business